NSTS Parent Portal User Instructions


How to Create or Sign-In to the Parent Portal

  1. To visit the NSTS secure Parent Portal CLICK HERE.

  2. Please Log In by entering the “Email” address you have on file with your student's school (Contact 1 and Contact 2 Only) and “Password” and then click the “Log In” button.

  3. If you are new to the Parent Portal, or were previously using a different email address (NOT ON FILE with the school) select “Create Account” and complete the registration information, using the address currently on file with the school. An email will be sent to the email account to verify your account. Please check your junk or spam folder if this email does not appear in your Inbox.

  4. You can also reset your password by clicking “Forgot Your Password”

  5. If you don’t remember your password, you can select “Forgot your Password?”.

  6. This will allow you to reset the password. A confirmation email will be sent to your email account advising that a change has been made and you will need to follow the email instructions to activate this new password.

💡 Tip: If you do not see a confirmation email, please remember to check your Spam/Junk mail folder as it may have been directed to that location.


How to Find Your Child’s Four-Digit Route Number

  1. Log in to the NSTS Parent Portal CLICK HERE.

  2. Navigate to My Students. If you do not have all required “Students” assigned to your account, please contact your school to ensure that your login email matches the address the school has on file for your student(s).

  3. This will now take you to the next screen to view the transportation details for this student. *Please note – If you have more than one student, you can use the drop down arrow to the right of student name to find the other students.

  4. To view transportation information, select “Student” from the Name drop-down menu.

  5. A table will be displayed, and the fourth column named “Route” will display the 4-digit Route Number (e.g. 5515).

  6. Also make note of the “Operator” listed in the column just below “Time” for your records.


How to Check your Students – Verify Student Information

  1. Log in to the NSTS Parent Portal CLICK HERE.

  2. Navigate to My Students. If you do not have all required “Students” assigned to your account, please contact your school to ensure that your login email matches the address the school has on file for your student(s).

  3. Check Information Tab for each student, with particular attention paid to School, Grade and Address. This is located directly below the Transportation Tab

  4. Please report any errors to the school.


OPT IN or OPT OUT of Transportation

  1. Log in to the NSTS Parent Portal CLICK HERE.

  2. Go to My Students – Select your student. Each student must be opted in or out of transportation individually.

  3. Select "Make a request to have transportation arrayment reviewed"

  4. This will open a new window – BusPlanner Workflow Form.

a. If your student is eligible, please select your requirements for Student Transportation, AM and PM, AM or PM, or

b. Opt-Out (Transportation is not required)

c. To recognize families may change their mind or have their circumstances change where they may decide to change their opt-in or opt-out status, we have created a weekly process to accommodate changes using this form.


How to Verify Subscriptions for Email Notifications - Delay & Cancellation Alerts

  1. Log in to the NSTS Parent Portal CLICK HERE.

  2. Go to the “My Subscription” icon at the bottom of the page or in Parent drop down menu at the top.

  3. Check to see if you are already set up to receive Transportation and School Alerts for your student(s) based on which school they attend and the Route they are on (generally automated).

  4. Please ensure that you have also selected to receive General Notices. 

  5. 5. Subscriptions will refresh on the subscription page each time you log-in to the Portal.


Delays & Cancellations Portal

To visit and bookmark the Delays & Cancellations portal, CLICK HERE


Using the BusPlanner Delays App

You don’t need an NSTS Parent Portal account to receive real-time updates! Download the BusPlanner Delays App to track bus delays and get instant notifications sent directly to your mobile device.

  1. Download BusPlanner Delays app via the Apple Store or Android Store. 

  2. Follow on-screen instructions to step up the app; Alerts > My Child’s Bus > select school and run (ensure you add both AM and PM)

  3. Any alerts that you have subscribed to will appear on the Notification screen.


To view or download the NSTS user guide CLICK HERE