Handling of Concerns

Every effort shall be made to investigate concerns while recognizing the need for the efficient, effective and safe transportation of students in compliance with policies and administrative procedures.

Concerns by parents are to be processed in accordance with the following procedures:

  1. Concerns should be directed initially to the school Principal.

  2. If the concerns are not resolved at the school level, the parent shall be directed to submit their concerns in writing to NSTS.

  3. If the concerns are still not resolved, the parent shall be directed to contact the appropriate Superintendent for further consideration.

Concerns shall be addressed in a timely manner. The Principal, NSTS and/or the Superintendent will acknowledge the receipt of the concern within 24-hours to the person with whom the concern originated.